Having unqualified people in jobs they should not be in is not an issue about diversity, but rather one of communication, culture, and leadership. Here are six related issues that influence the likelihood that qualified staff are in positions that require high reliability:
1. Leaders and staff are skilled at giving and receiving constructive feedback so that teaching and learning are going on all the time.
2. All levels of staff are willing and able to ask for help, set limits, delegate tasks or say “No” when they need to.
3. All levels of staff are respectful of others’ limits, and leaders respectfully address patterns of excessive need for help, time management, and training needs on an individual by individual.
Image by Ahmad Ardity from Pixabay
4. Expectations for performance are clear and consistent.
5. Leaders advocate for and ensure the resources necessary to follow protocols, procedures, and policies are available (incl: staff, time, money, training, and equipment).
6. Evaluations of performance are objective, fair, respectful, and intended to ensure high reliability. Identifying underperforming or unqualified people need not be a personal affront and can include support in finding an appropriate job match.
Can you think of any other issues as viewed from this lens?
